Handmade Products Policy
At Rockstar Flame Co, we take great pride in the artistry, quality, and care that goes into each of our cosmetics. Our Handmade Products Policy is designed to ensure that every product you purchase reflects the values of authenticity, craftsmanship, and natural ingredients that define our brand. Please review the following important details about how we create and deliver our handmade products:
Authentic and Natural Ingredients
Our products are sensitive skin friendly !We are committed to using only the finest authentic and natural ingredients in our cosmetics. Each product is made with sustainably sourced, cruelty-free, and environmentally friendly ingredients that are carefully selected for their purity and efficacy. You can trust that our products are free from harmful chemicals, synthetic fragrances, and dyes, providing you with a safe and nourishing experience.
Packaging and Shipping
Once your order is handcrafted, it is carefully packaged by the same artisan who made the product. This ensures that the integrity of the product is maintained throughout the shipping process. We strive to ensure that each package is securely sealed and thoughtfully wrapped to prevent damage during transit, while also prioritizing eco-friendly materials whenever possible.
Order conformations & shipping
Include how each customer will receive a confirmation for their order & receipt, and they will get a separate confirmation for package deliver through usps with tracking available, for lost and broken items in mail you may get a refund or receive a new package of lost or broken order
Order Confirmation + Shipping Policy
At Rockstar Flame Co, we are committed to providing our customers with a seamless shopping experience. From order confirmation to shipping, we aim to ensure that you are fully informed and confident in your purchase. Please review our Order Confirmation & Shipping Policy below for important details on how we handle orders, tracking, and issues such as lost or damaged items.
Order Confirmation and Receipt
Upon placing an order with Rockstar Flame Co, you will receive an immediate order confirmation email. This email will include the details of your purchase, including the items ordered, your billing and shipping address, and the total amount charged. Please review the information carefully to ensure accuracy.
Once your order is processed and ready for shipment, you will also receive a receipt for your purchase, which will be sent to the email address you provided. This receipt serves as proof of purchase and may be used for any warranty or return inquiries, if applicable.
Shipping Confirmation + Tracking
After your order has been packed and shipped, you will receive a separate shipping confirmation email with a tracking number. This tracking number will be provided through USPS (United States Postal Service), allowing you to track the status of your shipment in real-time as it makes its way to you.
The shipping confirmation email will also include the estimated delivery date. Please note that while we work diligently to ship your order promptly, delivery times may vary depending on location and postal service factors beyond our control.
Lost or Damaged Items
At Rockstar Flame Co, we understand that receiving your order in perfect condition is important. However, in the rare event that your item is lost or arrives damaged, we have a clear policy to address such issues:
- Lost Packages: If your package is marked as "delivered" but you have not received it, please contact us within 7 days of the estimated delivery date. We will work with you to investigate the issue and may offer a refund or replacement depending on the circumstances.
- Damaged Items: If your order arrives damaged, please take photos of the damaged packaging and products and contact us within 7 days of receiving your package. We will assess the situation and, if necessary, offer you a refund or send you a replacement for the damaged items.
Please email us at Rockstarflamecosmetics@gmail.com with your order number, a description of the issue, and any supporting images for a quick resolution.
Customer Service Commitment
We are dedicated to ensuring that you have a positive shopping experience with us. If you encounter any issues with your order, please reach out to our customer service team at Rockstarflamecosmetics@gmail.com, and we will work diligently to resolve any concerns as quickly as possible.
Customer service
To get in contact with us, please check out our contact page to list and questions, comments about products, orders & more and we will respond within 24-48 hours upon requests and we will respond through via email
Customer Service Policy
At Rockstar Flame Co, we are dedicated to providing exceptional customer service and ensuring that your experience with us is smooth, enjoyable, and hassle-free. Whether you have questions about our products, your order, or anything else, we are here to assist you. Please take a moment to review our Customer Service Policy for important details on how to get in touch with you
How to Contact Us
If you have any questions, comments, or concerns about our products, your order, or anything related to Rockstar Flame Cosmetics, we are here to help. To get in touch with our customer service team, please visit our Contact Page on our website, where you will find the necessary contact form and information for reaching us.
On our Contact Page, you may submit inquiries regarding:
- Product information
- Order status or issues
- Shipping inquiries
- Returns or exchanges
- General comments or feedback
Our team is ready to assist you with any concerns you may have and is committed to providing timely and effective support.
Response Time
We strive to provide prompt responses to all inquiries. Once we receive your request, we will do our best to respond within 24-48 hours. While we aim to reply as quickly as possible, please note that response times may vary depending on the volume of inquiries we are handling. We appreciate your patience and understanding.
Communication Method
For the convenience and security of both our customers and our team, all customer service inquiries and responses will be handled via email. We will ensure that your questions or concerns are addressed in detail, and you will receive a clear and comprehensive response from our customer support team.
Commitment to Customer Satisfaction
At Rockstar Flame Co, we value your satisfaction and are committed to resolving any issues or addressing any questions you may have. We understand that exceptional customer service is key to maintaining your trust and loyalty, and we will always go the extra mile to ensure your experience with our brand is a positive one.